Big Apple Express Terms and Conditions
All tickets are non-refundable once the transaction is completed. Duplicate transactions are also non-refundable because they prevent other customers from purchasing tickets. There will NOT be a refund for bus delays due to weather, traffic, and mechanical issue.
Customers can reschedule their tickets up to 24 hours prior to the departure time. Tickets cannot be rescheduled under 24 hours prior to the departure time. Tickets can only be rescheduled to the same route provided by the original bus carrier. Customers can reschedule their tickets by contacting customer service over the phone. Ticket can be rescheduled up to four times.
Acceptable Ticket Formats
Big Apple Express accepts e-tickets as a printed copy or with the handwritten information from the ticket. Please refer to the FAQ section on Big Apple Express (http://gunthercharters.phantomadventure.com/faqs.html) for the information that must be copied from the e-ticket onto a piece of paper. Each passenger requires a separate piece of paper with their personal ticket information.
If you miss your bus, your ticket becomes a standby ticket. You can use the same ticket to board the next scheduled bus, but only if the next scheduled bus has any available seats. Ticket is only valid within the same scheduled date.
Service Animal Policy
No pets are allowed on the bus except service animals. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). Service animals must ride in the bus within the customer`s space and may not travel in the aisle or occupy a seat. We reserve the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers or personnel.
All buses are smoke-free. Smoking, including the use of e-cigarettes and all electronic simulated smoking materials, is prohibited on board.
Each passenger is allowed to have one check-in bag and one carry-on bag. The check-in bag should not weigh over 50 pounds and must not exceed 62 inches when adding the total exterior dimensions (length + width + height). Extra charges ($10 to $20 per piece) apply for oversize and additional bags. Big Apple Express does not provide checked baggage service or provide receipts for baggage transported on the bus. We are not responsible for any lost, misplaced, or damaged baggage.
The transportation of bicycles is not guaranteed. Big Apple Express will transport bicycles on a space available basis. Extra fees may apply when Big Apple Express is available to transport bicycles. No bicycles are allowed on Fridays, Saturdays, Sundays, and holidays.
Minors Traveling Alone
Passengers under the age of 16 must be accompanied by an adult.
Seniors, Students, Veterans Discounts
There are no special offers for seniors, students, veterans, etc.
For passengers with disabilities or special needs, including people who use wheelchair, we require 48-hours advance notice through our customer service at XXXXXXXXXX or XXXXXXXX. This advance notice is in accordance with federal guidelines. It also allows us to ensure that your request can be accommodated.
Conditions of Use
1. If you purchased your ticket online, please arrive at the station 30 minutes prior to departure time to guarantee your seat. If the passenger has not checked in 30 minutes prior to departure, the seat might be sold to others.
2. A government-issued photo ID and copy of E-ticket are required when board. Failure to present both may cause a delay or cancellation of your trip.
3.The customers' name(s) on the E-ticket should match the passengers' or one of the passengers' names.
4.Please be advised that the ticket is valid only for the date and time stated on the ticket.
(Please also refer to the Standby Ticket Policy).
Big Apple Express Card is a reloadable gift card issued by Big Apple Express for the use of your future purchase of bus tickets on Big Apple Express’ website http://tours.gunthercharters.com/Tour/Big-Apple-Express (“Big Apple Express Website”) or at the participating Big Apple Express ticket offices. You can load monetary value in US dollars onto your Big Apple Express Card. The Big Apple Express Card has no expiration date.
PLEASE KEEP YOUR BIG APPLE EXPRESS CARD SAFE. The Big Apple Express Card is not returnable or refundable. Your Big Apple Express Card cannot be replaced if it is lost, stolen, destroyed, or used without your permission.
The Big Apple Express Card is a gift card. No credit line, overdraft protection or deposit interests are associated or will be accrued with the value on the Big Apple Express Card.
Loading Value On The Big Apple Express Card
You can load value onto your Big Apple Express Card by paying cash at the participating ticket offices. Currently we do not accept credit card, debit card or other payment methods.
The minimum amount that you can load onto your Big Apple Express Card in one transaction is $200, and the maximum amount that you can load in one transaction is $500. The total amount on your Big Apple Express Card at any given time may not exceed $2000. Gunther may change these amount limits any time by informing you the new terms at the participating ticket offices or posting them on the Big Apple Express Website.
Use of Big Apple Express Card
The value on your Big Apple Express Card can only be used for purchasing bus tickets sold by Gunther on the Big Apple Express Website or at the participating ticket offices. When you purchase bus tickets with the Big Apple Express Card, you will receive a receipt for the transaction. The receipt will show the amount of such a purchase and the then balance on your Big Apple Express Card. You should keep your receipts and check your balance to ensure that your account balance is correct.
You can also check the balance and transaction history on your Big Apple Express Card by presenting your card to any of our participating ticket offices or by calling 212-244-6132. When you make inquiry through phone calls, you should provide the card number shown on your Big Apple Express Card.
Complaint and Investigation
We reserve the right to correct the balance of your Big Apple Express Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you disagree with any transaction or correction that has been assessed against your Big Apple Express Card, please contact our Customer Care Team by phone at 212-244-6132. We will conduct an investigation and communicate the results to you and correct any error that is verified during the investigation. If no error is found, we will send you an explanation. You should monitor your transactions and account balance closely.
WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE BIG APPLE EXPRESS CARD, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN ANY EVENT AND TO THE EXTENT ALLOWED BY LAW, YOUR SOLE REMEDY, AND OUR SOLE AND AGGREGATE LIABILITY, WILL BE THE REPLACEMENT OF THE CONCERNED BIG APPLE EXPRESS CARD.
Notwithstanding the preceding paragraph, Gunther shall not be liable to you or any third party for any loss of income, profits, business, goodwill, or other indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of the Big Apple Express Card, regardless of whether Gunther is advised the possibility of damages or not.
Governing Law, Venue and Waiver of Jury Trial
This Agreement is governed by the laws of Maryland State without reference to conflicts of laws principles. You agree to the personal jurisdiction and venue of the federal and state courts located in Maryland. You irrevocably waive all rights to trial by jury in any legal proceeding in connection with this Agreement.
Enquiries or Questions
Participating Big Apple Express Ticket Offices:
Gunther may update or change this list from time to time by posting the updated list on its website http://tours.gunthercharters.com/Tour/Big-Apple-Express.
• 28 Allen St, New York, NY, 10002
*We reserve the right to update the above Terms and Conditions without notice to customers.